Wolverine State Credit Union is committed to meeting our Members financial needs and in doing so, protecting their privacy in all situations.General knowledge, such as your address, phone number or place of employment, can be obtained from other sources. This information is public knowledge.We may collect non-public personal information about you, the Member. This is received when a loan application is completed. This information is confidential. Our employees may be required to verify this data from other financial institutions, from current or past employers or from our consumer reporting agencies. This is done in order to conduct the business of the credit union and process transactions on your behalf. In order to follow your instructions and meet your financial needs, we may need to disclose non-public information. But it is done in the strictest procedures. We maintain strong confidentiality protection and limit the use of information.Our employees are trained in the importance of complete confidentiality and members privacy.
All employees receive and acknowledge the confidential information and fraud policies.
The Board of Directors has adopted these policies.
We maintain procedural safeguards that comply with federal regulations to guard your non-public personal information.
All members records are kept in a locked, fireproof room to protect them against physical hazards such as fire or water damage.
Remember, you, the Member, are our first concern.
You can help protect your privacy.
- Protect your account numbers, credit card numbers and passwords.
- NEVER keep your PIN with your debit/credit cards. This will safeguard access to your accounts if your card is lost or stolen.
- Use caution before you give out your account number or personal information unless required-including home phone, driver’s license, credit card, bank accounts and especially your social security number to other persons. Tear up or shred discarded papers that include an account number. Only use retailer. If someone calls and requests this information, ask for their phone number and call them back with the information. Chances are they will not have a phone number and therefore it will be a bogus call.
- Be sure to keep all of your information current with us. This is extremely important if we should have to contact you. If we detect fraudulent or suspicious activity, we will attempt to contact you immediately. So be sure to let us know if your address or phone number changes.
Cookies are electronic markers that are stored directly on the computer you are using to indicate activity or to access a specific web site or pages contained on a web site. When you return to the web site, your browser will give that information back to the server.
If you disable cookies on the computer you are using to access our web site, you will not be able to bank online with us. We do not encode your personally identifiable information in our cookies. However, if you send an e-mail, Wolverine State Credit Union collects and stores personally-identifying information in order to process your e-mail, form or application. This information is not sold to any third parties. Due to the volume of e-mail activity, these messages are deleted after they are answered or completed. Paper copies of these documents may be stored in a secure file.